FAQ’s

How do I get started?

We use Time to Pet as our online pet portal, where you can conveniently manage pet care from your computer or phone. To get started, read below:

  • Create Account here, add personal & pet information

  • Review Customer Service Agreement

  • Add Payment Information

  • Schedule, change or cancel services

  • Communicate with your driver

Why should you use Pup Rider?

Whether you use our services when you travel, for a one time emergency situation, or everyday for dog daycare, we can make your schedules easier.

What area does Pup Rider service?

Servicing Downtown San Diego, Coronado, Imperial Beach, Bonita. Any ride that is 25+ miles from 91932 may incur a travel fee of $20.

I have more than one dog, how does that work?

You will enter this information when creating your pup profile(s) in the online portal. Multiple dogs will be subject to an extra charge.

What if my dog needs to be fed and/or walked before or after the transportation?

Additional services like feeding, walking, or boarding of your pets can be discussed during the Meet and Greet. Additional fees will apply.

Is a Meet & Greet required before making a reservation?

Yes. We want to make sure the dog(s) and driver meet before the pickup and that it’s a good fit for both. This is also a time when we collect important information about your home, your dog, their habits, and needs.

If my dog(s) needs to be shuttled to daycare daily is there a discount?

Check out the “Services” page for more information on dog daycare rides.

What if my cat needs a ride?

No problem, we can accommodate rides for cats.

What should I provide for the ride?

The rides are customizable. You tell us the best way to transport your pup(s). You can pack their favorite blanket, toy, treat, bowls, etc.

  • Comfort: How does your dog like to be transported? Do they lay on a dog bed (safety belt attached to harness), in a crate, or sit in the back seat (safety belt attached to harness)? We will make it comfy for them.

  • Playlist: Let us know their favorite songs and we’ll play it on their ride.

  • Fun: Do you want footage of your fur baby on their ride?

  • Convenient: Pup Rider can pick up or drop off your dog even if you aren’t home. Just give us the details.

  • GPS and ETA Notifications: Where’s my dog, you will receive notifications, ETA and GPS info for your dogs trip.

Forms of Payment

After creating an account in the online pet portal you will add payment information to your account before booking a ride.

Promos or Discounts

We offer tons of discounts; military families, new clients, partner referrals. If you refer a friend to Pup Rider, you will also receive a discounted ride.

Are you certified? What experience do you have with dogs?

Yes, we are certified and a member of NAPPS (National Association of Professional Pet Sitters). The NAPPS Certification acknowledges that the pet sitter is a serious professional who has obtained a high level of expertise through their study. We are also CPR and First Aid certified through Pet Tech. Pet Tech is the premiere Pet CPR, First Aid & Care Training on the planet.

I’ve been a dog walker and sitter with Rover since 2015 with a 5 star rating, 50+ reviews, and many repeat clients.

Are you insured?

Yes, we are insured through Hartford with General Liability, Care, Custody, and Control coverage. We also have commercial auto coverage with Progressive. We can provide proof of insurance upon request.