Policy

Please review the Customer Service Agreement before booking pet taxi services from Pup Rider.

Fee Policy

  • Multiple dogs will be subject to an extra charge

  • All fees are due via credit card in advance of service being provided

  • Any ride(s) that are canceled with less than 24 hours’ notice will incur a $10 cancellation fee

  • Any waiting period for the driver over 10 minutes will incur a $10 late fee

  • Any ride that is 25+ miles from 91932 may incur a travel fee of $20

  • Holiday fees will go into effect during the following dates; MLK Day weekend, Presidents Day weekend, Easter Day, Memorial Day weekend, 4th of July weekend, Labor Day weekend, Thanksgiving weekend, Dec 22-Jan 1

  • Airport transit ONLY: Any flights delayed 30 mins or longer will incur a fee up to $50

  • All cancellation fees, late fees, and other charges will be automatically charged to your credit card on file

Home Access & Safety

The following will go into effect for pet sitting, walking, feeding, or in home pick up service when the Driver enters Client’s home:

  • Driver will request key(s), fob(s), gate/lockbox/smartlock/or alarm code information during the Meet & Greet consultation or in advance of the ride

  • Client will inform Driver of important information about their home (e.g., will others be present, alarms, cameras, etc.)

  • Should any pet become aggressive or dangerous, Driver may:

    • Refuse service and alert Client

    • Arrange with the Emergency Contact (as listed in the Client/Pet profile) to assume responsibility for the pet

Car & Driver Safety

  • For Private Rides: Client will choose which safety measure they would like their pet(s) to be transported with: crate or harness safety belt hookup. It is Client’s responsibility to inform driver of their preference.

  • For Group Rides: For the safety of the driver and all dogs, pet(s) will be transported with harness safety belt hookup and wear a cloth muzzle for the duration of the ride.

Emergencies

  • In the event of a pet emergency, the driver shall attempt to contact Client at the numbers provided to confirm the Client's choice of action.

  • If Client cannot be reached in a timely manner or in cases of extreme emergencies, the Driver is authorized in its sole discretion to:

    • Transport the pet(s) to the listed veterinarian

    • Request on-site treatment from a veterinarian

    • Transport the pet(s) to an emergency clinic if the previous two options are not feasible

Marketing

Client hereby grants permission to Pup Rider and its employees, representatives and agents to take photographs, videos, audio recordings and/or other recordings, composites or reproductions thereof that may contain (i) Client’s dog’s name, likeness, image, and voice (including, without limitation, when such dog is being walked, fed, loaded into the car, and transported, and when such dog is arriving and leaving the vet, groomer, daycare and airport), as well as (ii) Client’s home or residence (collectively, the “Works”).  Client hereby irrevocably and exclusively assigns to Pup Rider the Works, along with any copyright rights, trademark rights, moral rights, rights of publicity and integrity, and any other related rights (or waiver of rights) that Client may otherwise have in the Works. Pup Rider may use the Works for any purpose whatsoever. Pup Rider’s rights include the right to create derivative works of the Works, and the right to use, re-use, publish, and re-publish said Works in whole or in part, individually or in conjunction with other works, in any form or medium, including, but not limited to, illustrations, internet sites, publications, advertising, television broadcasts and/or internet broadcasts. Client understands and agrees that Client will not receive compensation of any kind for the use of the Works.  

CLIENT SERVICE AGREEMENT

This CLIENT SERVICE AGREEMENT (this “Agreement”) is entered between Pup Rider LLC, a California limited liability company (“Pup Rider”), and you (“Client”) and is effective as of the date on which Client submits a Service Request (the “Effective Date”). Pup Rider and Client are sometimes referred to herein together as the “Parties” and each, individually, as a “Party”.

1.     Services.  If Pup Rider accepts the Service Request, it will provide the services (the “Services”) described in such Service Request.  Pup Rider has the right to refuse to accept a given Service Request in its sole and absolute discretion. Neither Party will have any obligation to the other Party with respect to any additional Service Request unless and until an additional Service Request is submitted by Client and accepted by Pup Rider. Pup Rider may subcontract the provision of Services (or any portion thereof) in Pup Rider’s sole discretion

2.     Consideration.  In consideration for the Services to be provided under a certain Service Request, Client will pay to Pup Rider the fees set forth in such Service Request (the “Fees”).   All Fees are payable in United States Dollars.  Fees are payable, in advance, pursuant to credit card.  Client hereby authorizes Pup Rider to charge Client’s credit card on file with Pup Rider for all cancellation fees, late fees, travel fees, and other charges incurred by Client. Client expressly acknowledges and agrees that all payments made to Pup Rider are non-refundable.  Client will be solely responsible for, and will pay, any and all sales, use, gross receipt, goods and services, value-added, and personal property taxes, any other taxes and levies, and any interest and penalties related to the foregoing (other than taxes based on the income of Pup Rider) that are imposed by any governmental authority in connection with this Agreement and/or the provision of the Services.

3.     Term and Termination. 

(a)   Term.  The term of Pup Rider’s engagement hereunder shall commence on the Effective Date, and shall continue until the completion of all Services set forth in the Service Request (the “Term”).  (The date on which this Agreement is terminated or expires is referred to herein as the “Termination Date”.)

(b)  Termination.  Client may terminate a Service Request upon written notice to Pup Rider; provided, that the fees charged in advance to Pup Rider are non-refundable.

4.     Independent Contractor.  Pup Rider is an independent contractor and not an agent, employee, partner, joint venture partner, subsidiary or an affiliated entity of Client.  Nothing contained in this Agreement is intended or is to be construed to imply a joint venture, employer and employee, or principal and agent relationship between the Parties.  No party shall incur any debts or make any commitments on behalf of the other Party, except to and only to the extent, if at all, specifically provided in this Agreement.

5.     Indemnification.  Client shall defend, indemnify and hold harmless Pup Rider and its affiliates, members, managers, officers, directors, employees, insurers, counsel, representatives, and agents (each an “Indemnitee”) from and against any and all claims (including, without limitation, any investigation, action or other proceeding, whether instituted by a third party against an Indemnitee or by an Indemnitee for the purpose of enforcing its rights hereunder), damages, losses, liabilities, costs and expenses (including, without limitation, attorneys' fees and court costs) that constitute, or arise out of or in connection with (a) any breach by Client of its representations, warranties, agreements and covenants set forth in this Agreement; (b) any use by Client of the Services provided by Pup Rider; (c) any injury to, or death of, any persons or pets to which the Services are provided; and (d) any damage or injury caused by Client or its pets to Pup Rider’s driver or such driver’s cars or equipment.

6.     Warranty; Disclaimers. PUP RIDER MAKES NO WARRANTY, REPRESENTATION, GUARANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY, COMPLETENESS, TITLE, OR MARKET ACCEPTANCE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE), WITH RESPECT TO ANY SERVICES PROVIDED TO CLIENT PURSUANT TO THIS AGREEMENT AND A SERVICE REQUEST. 

7.     Limitation of Liability.

(a)   UNDER NO CIRCUMSTANCES WILL PUP RIDER BE LIABLE TO CLIENT FOR ANY ACTUAL, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR MULTIPLE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE PROVISION OF ANY SERVICES, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED (WHETHER BASED IN CONTRACT, TORT OR ANY OTHER LEGAL THEORY), EVEN IF PUP RIDER HAS BEEN (i) ADVISED OF THE POSSIBILITY OF SUCH DAMAGES (WHICH INCLUDE, BUT ARE NOT LIMITED TO, INJURY TO, OR DEATH OF, PERSONS OR PETS, (ii) DAMAGE TO CLIENT’S HOME OR YARD WHILE PUP RIDER’S DRIVER IS PICKING UP OR DROPPING OFF CLIENT’S PET, OR (iii) ANY TREATMENTS ADMINISTERED OR ACTIONS TAKEN BY A VETERNARIAN, CLINIC OR DRIVER IN THE EVENT OF A PET EMERGENCY). 

(b)    CLIENT EXPRESSLY AGREES THAT CLIENT’S SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENT AND ANY SERVICE REQUEST FOR PUP RIDER’S PERFORMANCE OR THE FAILURE OF SUCH PERFORMANCE HEREUNDER OR THEREUNDER, OR FOR ANY BREACH BY PUP RIDER HEREOF OR THEREOF, WILL BE TO TERMINATE SUCH SERVICE REQUEST PURSUANT TO SECTION 3(b) ABOVE.  CLIENT ACCEPTS THE RESTRICTIONS ON CLIENT’S RIGHT TO RECOVER ADDITIONAL DAMAGES AS PART OF CLIENT’S BARGAIN WITH PUP RIDER, AND CLIENT UNDERSTANDS AND ACKNOWLEDGES THAT, WITHOUT SUCH RESTRICTIONS, THE FEES WOULD BE HIGHER. 

(c)    NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, IF ANY JURISDICTION DOES NOT ALLOW THE EXCLUSION OF WARRANTIES OR LIMITATION OF LIABILITY SET FORTH IN THIS AGREEMENT, PUP RIDER’S CUMULATIVE LIABILITY TO CLIENT FOR ANY CAUSE WHATEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT ACTUALLY PAID TO PUP RIDER FOR THE SERVICE REQUEST.

8.     Force Majeure.  Pup Rider shall not be liable to Client for any delay in or failure of its performance under this Agreement or any Service Request resulting from any act of God, fire, flood, or other natural disaster, actions or impositions by Federal, state, local or foreign authorities, strike, labor dispute, epidemics, pandemics, vandalism, riot, commotion, act of public enemies, blockage or embargo or any other cause beyond the reasonable control of Pup Rider. 

9.     Notices.  Any notice, demand or request required or permitted to be given under this Agreement shall be in writing and shall be deemed given (a) when delivered personally (including by recognized national courier), (b) when receipt is confirmed if sent by email, or (c) five (5) days after deposited in the U.S. mail, first class mail, registered or certified, with postage prepaid, and addressed to the Parties at the addresses set forth in Client’s Client Account or such other address as a Party may request by notifying the other Party in writing.

10.   Consent to Jurisdiction.  Each Party irrevocably submits to the exclusive jurisdiction of the federal and state courts located in San Diego, California for the purposes of any action or proceeding arising out of or relating to this Agreement.  Each Party hereby consents to such jurisdiction and agrees that venue shall lie in the state or federal courts in San Diego, California with respect to any claim or cause of action arising under or relating to this Agreement.  If any legal action or any arbitration or other proceeding is brought in connection with this Agreement, the prevailing Party shall be entitled to recover reasonable attorneys’ fees, accounting fees, and other costs incurred in that action or proceeding, in addition to any other relief to which it may be entitled.  The phrase “prevailing Party” means the party who is determined in the proceeding to have prevailed or who prevails by dismissal, default, judgment, or otherwise.    EACH PARTY ACKNOWLEDGES AND AGREES THAT ANY CONTROVERSY WHICH MAY ARISE UNDER THIS AGREEMENT IS LIKELY TO INVOLVE COMPLICATED AND DIFFICULT ISSUES AND, THEREFORE, EACH PARTY HEREBY IRREVOCABLY AND UNCONDITIONALLY WAIVES ANY RIGHT SUCH PARTY MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY.   

11.   Conflict. In the event of any conflict or inconsistency, the terms and conditions of this Agreement will prevail over the terms and conditions of any Service Request.  Any additional terms and conditions set forth in any other document or writing prepared by or for Client (apart from this Agreement and an accepted Service Request) are expressly rejected and will be of no force or effect

12.   Miscellaneous.  This Agreement and each Service Request: (a) may be amended only by a writing signed by both of the Parties hereto; (b) may not be assigned, pledged or otherwise transferred by Client, whether by operation of law or otherwise, without the prior written consent of Pup Rider; (c) contain the entire agreement of the Parties with respect to the transactions contemplated hereby and supersedes all prior written and oral agreements, and all contemporaneous oral agreements, relating to such transactions; (d) is governed by, and will be construed and enforced in accordance with, the laws of the State of California, without giving effect to any conflict of laws rules; and (e) is binding upon, and will inure to the benefit of, the Parties and their respective successors and permitted assigns.  The waiver by a Party of any breach or violation of any provision of this Agreement will not operate as, or be construed to be, a waiver of any subsequent breach or violation hereof.  Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining portions hereof or affecting the validity or enforceability of such provision in any other jurisdiction. The provisions of Sections 2, 3(b), 4-7, and 9-12 hereof will survive any termination of this Agreement.

You agree that you have reviewed and understand the terms set forth in the Client Service Agreement (the “Agreement”), and expressly acknowledge and agree that (i) this Service Request is subject to all of the terms set forth in the Agreement, and (ii) submitting this Service Request, you hereby agree to be bound by the Agreement.   

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If you have any concerns, please send an email to book@puprider619.com.